www.atlascopco.com) is seeking for the following position :
IT Technical Support Engineer (IT-ENG)
Responsibilities
* To administrate and solve incidents/problems assigned to the IT
service desk
* To support internal customers and provide solutions within various
IT services, the areas are Lotus Notes, ERP systems, PC, LAN, WAN and
internet
* Responsible for the installation of hardware and software including
configuration and software upgrade
* Performing the backup routines including the backups of daily,
weekly and yearly, ensuring the backup routine including backup/restore
testing is fulfilled according to the defined routine and maintain the
storage of the tape is in good condition
* Ensuring the IT systems, software license and infrastructure is in
line with Group standards and comply to the security policy
* Documentation of IT systems related area, process and procedure
* To contribute and maintain continuous improvement as implementing
standards with the overall target to increase efficiency
Requirements
* D3/S1 in Information Technology or similar through experience
* 1-2 years experience from first and second line service desk with
frequent customer contact
* Solid experience in troubleshooting and fixing the IT systems
* Experience of a shared service environment would be an advantage
* Microsoft Windows server and client
* Microsoft Office XP/2003
* PC management software
* Lotus Notes User support
* Some experience in networking
* Fluency in English, spoken and written is a must. Other languages
are an asset
Interested candidates are requested to send in their complete CV as an
attachment in MS Word format only in English with current & expected salary
and recent photograph via email to :
resume@sintesa-resourcing.com
Please put the position applied IT-ENG on the subject line. Only short
listed candidates will be notified.
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