Closing 18th July 2008
Global Product Manager, Heathrow, Salary TBA The pharmaceutical and biotech industry has special transportation requirements - temperature-controlled environments, management of remote manufacturing, returns management – one of the most challenging industries for the logistics sector to manage. More than ever, a manufacturer's logistics provider, and their choice of carrier, must become professional partners if they are to succeed. British Airways World Cargo's Constant Climate air freight service was launched in order to capture a share of this rapidly growing market, which requires temperature-controlled special handling. The aims of this role are to expand the current Constant Climate product and to lead the growth of this product internally and with our customers. The successful candidate will have a proven track record in managing temperature-controlled air freight logistics and experience with the current offering of solutions available in the market. Alongside managing new product developments, they should have the capability to inspire others through their personal passion and build effective relationships with our customers, partners and other BA World Cargo teams.
All applicants will be asked to submit their CV and answer the application questions: 1. Please tell us why you are attracted to this role and skills and capabilities that you would bring with you (Max 250 words). 2. Please clearly identify any prior logistics experience in relationship to cool chain or pharmaceutical logistics (Max 250 words).
Job Purpose:
- Relaunch and grow contribution from BA World Cargo's Constant Climate product through effective selling, marketing, training, budget control and achievement of key operational metrics
- Represent BA World Cargo at senior levels within designated customer organisations and provide effective liaison and product management with the carrier's global sales teams
Key Interactions: Internally: - Extensive contact with the carrier's sales VPs's and key commercial managers plus appropriate level of interaction with members of the cargo leadership team and Managing Director, global customer service teams, revenue management and finance departments
Externally: - Ongoing contact with logistics and procurement managers of designated customer organisations
- Good contact to senior level within the designated customer organisations
- Good contact to senior level within equipment supplier organisations
- Interface as appropriate with key trade and legislative bodies
Principal accountabilities:
- Design, implement and launch an enhanced Constant Climate product to ensure that the carrier's strategy is met, it's Heathrow facility optimised, the yield and market share growth targets achieved and the product recognised as best in class
- Engage and deliver optimal supplier solution for acquisition, distribution and maintenance of special handling equipment.
- Identify ground facility requirements and implement where required.
- Install customer care team.
- Ensure standard operating procedures are in place for each lane of business.
- Design and lead global commercial and operational training
- Leading role in business planning process, interfacing with and influencing sales teams budget submissions and supporting operational areas from a cost perspective
- Overview of revenue conformance and regular interface with sales teams and Pricing Manager to agree, implement and monitor pricing differentials
- For designated accounts, design and implement individual customer commercial strategies to deliver the revenue goal at minimum cost
- Identify opportunities to leverage business, utilising access to high demand routes for support on weaker routes, both inter and intra region
- Increase the depth of our key account relationships through regular contact and reviews at a corporate level within customers' organisations
- Effective communications and PR activity for key internal and external audiences
- Establish & lead product specific business forums at local, regional and global level
- In conjunction with geography sales teams prepare and submit customer specific tenders as requested
- Utilise all available management information to fully exploit business opportunities
- Undertake market research (as appropriate) to identify market size, growth, share
- Identify and participate in trade fairs and industry forums as appropriate
Principle Skills and Behaviour Indicators: . - Motivated and able to inspire others through personal passion and belief
- Able to create direction by making decisions and taking responsibility
- Builds effective relationships to encourage teamwork and works collaboratively with other departments
- Understands our customer and our business and positively checks the implications of decisions and the impact of actions on the customer
- Proven track record of sales management at a key account level
- Uses performance data to measure and improve business results
- Manages change and creatively overcome obstacles
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