British Airways: Air Cabin Crew Hold-pool Vacancies

Air Cabin Crew Hold-pool Vacancies. Please Note: Successful candidates will be offered a position in our Air Cabin Crew hold-pool. When vacancies become available they will be offered to candidates within this hold-pool. The employment offers will vary and be dependent on our operational requirements at the time of offer. These may include both fixed-term and permanent roles based at either London Heathrow or London Gatwick. Candidates who are already in our Air Cabin Crew hold-pool are not eligible to apply.

Job Description: Interacting with a wide variety of people from a broad range of cultures forms a major part of the Cabin Crew role. Cabin Crew must be able to relate to others, showing a passion for delivering excellent customer service. There is a need to balance confidence and professionalism with a friendly approachable manner. Exceeding and anticipating customer expectations is essential.

Requirements:
* The right to live and work within the UK with no restrictions.
* Holder of a valid European Union passport allowing unrestricted world-wide travel or a passport issued by one of the following accession states: - Estonia, Hungary, Latvia, Lithuania, Slovakia, Czech Republic, Slovenia, Cyprus, Malta.
* Aged between 18 and 62 at time of application.
* Experience of front line face to face customer contact in a busy and challenging environment.
* Demonstrate respect, attention and professionalism to customers.
* Fluent in English, both written and spoken.
* Willing and able to apply for a criminal record check.
* Able to provide the names and addresses of references covering 5 years continuous work and academic history.
* A high standard of physical fitness.
* To be a minimum of 5ft 2in and a maximum height of 6ft 1in in height, with weight in proportion, such that the ability to perform all job functions is not hindered.
* The ability to, whilst facing forward, walk and fit comfortably down the aisle, fit quickly through the overwing window exit, and to fit into a jump seat harness without modification including closure without a seatbelt extension.
* Able to successfully pass a comprehensive medical questionnaire.
* Live within 90 minutes of the airport from which you are based.

You as a person, Representing British Airways as a member of our Cabin Crew is a unique experience. Our customers have their own individual needs and requirements and you will find that every day holds a different challenge. From the moment you welcome our customers on board the aircraft, their safety and comfort are your responsibility.

Your role includes all aspects of customer care from communication to serving refreshments. You will hold the key to our customers having a fantastic flight and, most importantly, wanting to fly with us again.

*Friendly and caring personality.
*Competent in handling difficult situations.
*Confident communicator and great listener.
*Supportive of colleagues and a team player.
*Able to remain calm and efficient under pressure.
*Willing to treat everyone as an individual.
*Satisfy current BA/CAA health requirements.
*Takes pride in personal grooming with no visible tattoos or piercings and willing to conform to uniform standards.
*Able to swim well with confidence.
*Be prepared to work unsociable hours any day of the year, at any time, including weekends and public holidays.
*Able to work to tight time constraints.
*Successfully complete initial training and recurrent training programmes

Ref UKLHR832
Region UK - Heathrow
Location London - Heathrow, London - Gatwick
Category Commercial
Closing Date: 18th January 2009

Apply online